FAQ from our customers
Q: Do your products directly from your factory?
A: Yes, we have our own factory(learn more), So you would get the most affordable products with high quality.
Q: Do you Wholesale?
A:Yes, Feel free to send your idea, we are now searching the EU, US, Exclusive Partner. Contact us via Email or Whatsapp
Q: How Long Did You Receive Your Refund?
A: It took 2 business days after we receive your return package with unopened products.
Q: what if I received a broken product or a defective product?
A: First, you need email us with the broken product picture, normally we would send you a free new one or we can take a refund (shipment fee not included).
Human Hair Products, Personal under wear, stocking, Clearance Sale Products cannot return when opened due to Personal Health Reason.
Q: How To Track Your Order?
A: Check this link, enter your order number: https://wigsmfg.com/pages/track-your-order
Q: How Long Does It Take For Shipping?
A:Due to the COVID-19 Events, All shipment delay to 13-15 business days.
For Human Hair Wigs & Human Hair Bundles(FREE SHIPPING), We would like you to get your products more quickly. Normally We use DHL/FedEx/UPS and you don't need to charge an extra fee. To USA Orders and it usually takes 2-3 business days(Due to the COVID-19 Events, All shipment delay to 13-15 business days), international shipping to Canada, Australia...via DHL takes 3-5 business days and the UK typically takes 5-9 business days.
For Synthetic Wigs & other Synthetic Products, Free shipping when orders over $35, To USA Orders and it usually takes 15-20 business days, international shipping to Canada, Australia...via SF.Express takes 15 business days and the UK typically takes 15-20 business days.
Q: How Long Does It Take Your Order To Be Shipped?
A: Within 24 hours for most products.